Question 1

What areas do you cover?

Accepted Answer

We provide cleaning services across Southampton and the surrounding areas. If you're unsure whether we cover your location, please get in touch.

Question 2

How much do your services cost?

Accepted Answer

Our rates are competitive and based on the size of the property, specific cleaning requirements, and frequency of service. We offer transparent, upfront quotes with no hidden fees.

Question 3

Do you provide cleaning products and equipment?

Accepted Answer

Yes, we provide all the necessary cleaning products and equipment to ensure a thorough and professional clean.

Question 4

How do I pay for my cleaning service?

Accepted Answer

We accept various payment methods including credit/debit cards, bank transfers, and cash. Payment details will be provided during booking.

Question 5

What if I need to reschedule or cancel my booking?

Accepted Answer

If you need to reschedule or cancel your booking, please contact us at least 24 hours in advance to avoid any cancellation fees.

Question 6

Do I need to be home during the clean?

Accepted Answer

No, you don't need to be home during the clean. However, we recommend discussing access arrangements with us beforehand.

Question 7

Can I book a one-off clean?

Accepted Answer

Absolutely! We offer one-off cleaning services for those who need a single, thorough clean.

Question 8

How long will the cleaning take?

Accepted Answer

The duration of the cleaning depends on the size of the property and the type of cleaning service booked. We can provide an estimated time during booking.

Question 9

Do you offer regular cleaning schedules?

Accepted Answer

Yes, we offer flexible regular cleaning schedules to suit your needs, whether it's weekly, bi-weekly, or monthly.

Question 10

How do I book a cleaning service?

Accepted Answer

Booking a cleaning service is simple. You can contact us directly via our website booking form or by phone to select your preferred date, time, and service type.

Question 11

How can I contact you?

Accepted Answer

You can contact us via phone, email, or through the contact form on our website. Our customer service team is happy to assist you.

Question 12

What services do you offer?

Accepted Answer

We offer a range of cleaning services including regular home cleaning, deep cleaning, office cleaning, move-in/move-out cleaning, and specialized services such as carpet and upholstery cleaning.

FAQ

Frequently asked questions